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Frequently Asked Questions (FAQs)
MEMBERSHIP
Q. What are the benefits of being a CAI Arizona chapter member?
A. CAI AZ chapter membership connects you to the people, education, and resources that help community associations thrive. Whether you're a homeowner leader, community manager, management company, or business partner, CAI AZ membership provides access to practical knowledge, industry trends, insights from leaders in the field, professional networking and development opportunities, and so much more!
Q. How long does my CAI AZ chapter membership last?
A. CAI Memberships last for one year and expire on the last day of your renewal month. For example, if you join on May 10, 2026, your membership will expire on May 31, 2027 unless renewed.
Q. What type of CAI AZ Membership is right for me?
A. There are 5 types of CAI Memberships: Homeowner Leaders, Community Managers, Management Companies, Business Partners, and Students. For information on additional memberships, including Multi-Chapter, Public Official and National Corporate visit caionline.org/JoinNow.
Q. What type of CAI Membership do I have?
A. Contact CAI National regarding status of your membership. If you are unsure about the status of your membership or need to renew your membership, visit caionline.org/JoinNow for more information.
Q. How do I update my CAI Membership information?
A. Any changes to CAI membership should be emailed to addresschanges@caionline.org. CAI National Headquarters are in Alexandria, VA. Our national organization receives and processes new member signups, renewals, and member information changes daily. CAI Headquarters provides the Arizona Chapter with updated chapter membership information monthly.
CAI ARIZONA ANNUAL SPONSORSHIPS
Q. What is the difference between CAI AZ Membership and being a CAI AZ Annual Sponsor?
A. The CAI annual membership dues are paid to CAI National Headquarters. CAI AZ Annual Sponsors support the local chapter and receive exclusive benefits.
Q. How can becoming an Annual Sponsor benefit my business?
A. A CAI AZ annual sponsorship provides cost effective, guaranteed exposure. This can include enhanced advertising placements, increased brand recognition, priority registration for events, and special acknowledgment on signage at events and CAI AZ digital publications.
Q. Who can participate as an Annual Sponsor?
A. The annual sponsorship program is available to our Business Partner and Management Company members. Annual sponsorships sign-up/renewals begin in November through March.
Q. My CAI AZ Membership expired; can I still be an CAI AZ Annual Sponsor?
A. Annual Sponsors are required to maintain good standing with their chapter membership during the entire sponsorship year. Sponsors with expired CAI AZ membership’s will lose all benefits of the CAI AZ annual sponsorship until their CAI AZ chapter membership is brought current. CAI AZ does not offer refunds on sponsorship registrations.
CAI-AZ.ORG ONLINE MEMBERSHIP ACCOUNT
Q. What is a cai-az.org online member account?
A. cai-az.org has numerous self-service options for members and contacts. The online member account allows for members to adjust their email preferences, access to event member pricing, ability to view all past and current event registrations, cancel registrations, access online member directory, and more!
Q. I am a member, how can I set up my cai-az.org online membership account?
A. All cai-az.org online membership accounts are set up internally by CAI AZ staff based on the information received by CAI National Headquarters. Information on how to set-up your cai-az.org online membership account is provided in the CAI AZ “Welcome” email sent within the first few weeks of joining the chapter.
MEMBER DIRECTORY VS. ONLINE SERVICE PROVIDER LISTING
Q. What is the difference between my CAI AZ Membership Directory and the Online Service Provider Listing?
A. The CAI AZ membership directory is included with your CAI annual membership. You must be a current member of the CAI Arizona chapter to be included in, and to receive a copy of the CAI AZ membership directory.
The online service provider is a paid advertising opportunity for our members. The online directory is separate from your membership directory listing. Members and the public that visit our site will be able to view your listing.
CAI AZ CHAPTER EVENT REGISTRATIONS & PRICING
Q.I am a Non-Member, can I still attend CAI AZ events?
A. Yes! Non-Members can still participate at CAI AZ educational and networking events, unless otherwise stated. Non-members still need to register for the event on the cai-az.org website. Non-members and guests may be subject to non-member pricing.
Q.I created a cai-az.org online account, but I cannot access my member pricing.
A. CAI AZ member pricing is only available when you are logged into your cai-az.org online member account. Please reach out to info@cai-az.org if you have issues accessing your account.
Q. Does CAI AZ Chapter offer refunds on events?
A. Event refunds are only given outside of the 45-day window before the event. In case of emergency, it is up to the discretion of the Chapter Executive Director to credit or refund the business.
A 15% reversal fee will be deducted from any event cancellation requests received outside the cancellation window per event requirements.
We encourage Business Partner and Management Company chapter members to assign one point of contact within the company to register for events. This helps avoid duplicated event registrations and ensures that important event information gets to the correct person.
Q. Can non-members of CAI participate in sponsoring CAI AZ events/functions?
A. Yes. Non-member pricing shall be an additional $750 on every Chapter event/function sponsorship.
SUBSCRIBE TO RECEIVE CHAPTER EVENTS
Q. How can I subscribe to receive the latest chapter news and information?
A. Visit cai-az.org to input your email address. You can also create an cai-az.org customer account. Creating a cai-az.org customer account provides you with the option to track any CAI AZ chapter events attended if needed for educational purposes.
Please Note: Subscribing to the CAI AZ chapter email blasts and/or creating a cai-az.org online customer account does not signify you have an active CAI AZ membership to receive member pricing.
706 E. Bell Road Ste 128 | PHOENIX, AZ 85022 | 602.388.1159 |INFO@CAI-AZ.ORG | CAI-AZ.ORG
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