Five Keys to Service Excellence

Are you proactively engaging your residents or simply reacting to their needs? Are your employees empowered to effectively respond to homeowner questions or complaints? In Jamie’s 10 years as a concierge, 7 of them spent in a luxury high-rise community, she learned five things that are essential to service excellence, and can confidently say that without these, your community will not thrive. You'll leave this session feeling energized and with the foundational tools necessary to create memorable experiences.