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• Expert interpersonal and negotiation skills
• Premier customer service abilities
• Excellent time and project management ability
• Knowledge of  AZ HOA procedures and laws
• A keen sense of timeliness and ability to meet multiple deadlines
• Premier communication skills and a commitment to superior communication among staff, the Board, the Las Sendas community, and the any external entities.

The duties of the Director will include, but not be limited to:

1. Management of all staff and amenities of the LSCA, to a superior level of performance and the expectations of the LSCA Board and Las Sendas residents.
2. Faithfully implement all policies and projects approved by the LSCA Board of Directors
3. Prepare and adhere to the Annual LSCA budget, after that budget has been approved by, the LSCA Board of Directors.
4. Negotiate and manage all contracts for all providers and outsourced services.
5. Conduct regularly scheduled performance reviews and evaluations for staff and contractual providers.
6. Work closely with the Architectural, Finance and all Ad Hoc Advisory Committees to enhance the operational value of the Association
7. Provide a positive work environment for all staff and customers
8. Oversee the Maintenance of all LSCA facilities and property
9. Perform Human Resource functions for LSCA staff

• Oversee governance relative to operations
• Monitor changes to governance and documents per new Arizona Legislation
• Manage the Community Standards Coordinator and Facilities and Landscape Manager
• Troubleshoot community problems and concerns and develop responsive tactics to solve situations and improve community positioning
• Manage internal policies and procedures
• Correspond with community members and partners on operational issues
• Oversee bid procedures
• Oversee Design Review approval process in partnership with Espiritu Loci
• Determine need for resolution/rules
• Organize and oversee annual meeting
• Oversee in community information recording, collection, filing, and distribution, including the electronic storage filing system
• Manage the Board of Director functions, including scheduling, resolutions, notifications, agenda and board packets
• Coordinates and consultants with internal concept development, and review of plans and specifications relative to parks/landscape
• Provide feedback around future project design, layout, etc. by participation in DMB design meetings with Marley Park Team
• Coordinate establishment of service areas
• Oversee volunteer programs/awards for operation committees and community support groups to include STAND and Neighborhood Beautification Committees
• Coordinates Operational Roundtables with counterparts from other DMB Communities
• Coordinate year-end audit and other legal requirements
• Manage the external contracted bookkeeping company
• Educate residents in the architectural guideline assistance, and managing the architectural approval process, including helpful outreach programs to foster resident awareness of architectural style
• Monitor budget and produce budget variance report to include subsidy request
• Monitor Neighborhood budgets and communicate  with Neighborhood Leaders
• Oversee turnover process from Developer to Marley Park Community Association
• Code invoices and monitor budget
• Manage the Cox billing program
• Oversee Personalize Your Home Workshop
  Represent the community at internal and external events
• Attend weekly builder meetings to represent the Association
• Manage license requirement and permits for Community Association to include monthly Transaction Privilege tax reporting

Key Attributes

Key attributes for a successful Operations Manager include, but are not limited to the following capabilities, qualifications and performance skills:

• Strong management/leadership skills
• Outstanding customer service skills and instincts
• Ability to foster a collaborative environment when serving both internal and external customers
• Excellent verbal, written and personal communication skills
• Excellent troubleshooting skills
• Conscientious and dependable work ethic and attention to detail
• Organization, prioritization, follow-up and time management skills
• Ability to keep the organization’s vision and values at the forefront of decision-making and action
• Ability to establish and convey a sense of purpose in alignment with the values of Marley Park
• Innovative and creative problem solving using a “win-win” approach
• Possess initiative to think, work and make independent decisions
• Able to work independently and in a team environment
• Project enthusiastic, positive and professional demeanor
• Possess leadership skills

Key Experiences

The following experiences are key to the success of a Community Manager:

• Four to six years of progressively responsible, professional community management experience
• Three to five years experience in managing an effective team
• Possession of Bachelors Degree in related field preferred
• Knowledgeable of facilities management, budgeting, community financials, building trades and landscape management
• Knowledgeable in covenants enforcement and architectural guidelines for large-scale communities
• Experienced in conducting meetings and taking/transcribing/distributing meeting minutes
• Experienced in working with volunteers (clubs, committees, neighborhood groups, etc.)
• Comfortable speaking before small and large groups
• Proficient in computer software skills, database management and telephone etiquette
• Community management educational coursework with a goal to obtain PCAM designation within the next three years
• Participation in CAI’s designation program including CMCA or AMS

Marley Park Operating Principles

In furtherance of our mission, Marley Park will:

• Instill a sense of fun and enthusiasm into everything we do for the community.
• Encourage a dynamic collaboration between organizations such as DMB, City of Surprise, Dysart Unified School District and all the community’s social, civic, special interest and activity groups, leveraging our combined talents, energies and resources for the benefit of all community stakeholders.
• Work collaboratively with the community to promote a governance style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Strive to sustain a level of community maintenance that is simply the finest available anywhere.
• Promote compliance with community rules through education, communication and building grassroots support